keystore file follow the below steps,įrom the location \ jre \ bin execute the command csr file will include information provided by the individual who creates the. NOTE: In all the images, replace the highlighted text with the alias name you want to use for the ServiceDesk Plus - MSP.īefore requesting for a certificate from a CA, you need to create tomcat specific ".keystore" file and ".csr" file. The steps involved in configuring ServiceDesk Plus - MSP to use the SSL are as given below. You can use keytool (bundled with Java) to create your certificates, get them signed by a CA and use them with ServiceDesk Plus - MSP. To make ServiceDeskPlus - MSP server identify itself correctly to the web browser and the user, you need to obtain a new signed certificate from a CA for the ServiceDesk Plus - MSP host. Thus, while connecting to ServiceDesk Plus - MSP, you need to manually verify the certificate information and the hostname of ServiceDeskPlus - MSP server carefully and should force the browser to accept the certificate. This self-signed certificate will not be trusted by the user browsers. But it requires a SSL (Secure Socket Layer) Certificate signed by a valid Certificate Authority (CA).īy default, on first time start-up, it creates a self-signed certificate. ServiceDesk Plus - MSP can run as a HTTPS service. Steps to install SSL in ServiceDesk Plus - MSPĬommands to install certificates of some common vendors ServiceDesk Plus - Installing SSL Certificate
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